Welcome to https://impactservicegroup.com, a B2B website owned by Orion HVAC Holdings (hereinafter referred to as “Orion Group”).
This privacy policy (“Policy”) describes how the personally identifiable information (“Personal Information”) you may provide on this website (“Website” or “Service”) and any of its related products and services (collectively, “Services”) is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Policy. The Personal Information we collect will be used for providing and improving the Service. We will not sell your information. We will not share your information with anyone with the only exceptions as described in this Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your privacy is important to us. It is Orion Group’s policy to respect your privacy.
- Information we collect
Automatic Log data
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, the information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to establish statistical information regarding the usage and traffic of the Website and Services and to identify any case of abuse. This statistical information is not aggregated in such a way that would identify any particular user of the system.
Device data
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us. This statistical information is not aggregated in such a way that would identify any particular user of the system.
Personal information
You can access and use this Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual.
If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and email address). We receive and store any information you knowingly provide to us when you fill out any online forms on this Website. When required, this information may include your business contact details:
• Name
• Job Title
• Company
• Industry You Work In
• Email
• Phone/mobile number (optional)
• Mailing address
- Legal bases for processing
We will process your personal information lawfully, fairly, and in a transparent manner. We collect and process information about you only where we have
legal bases for doing so. These legal bases depend on the services you use and how you use them,
meaning we collect and use your information only where:
• it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
• it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
• you give us consent to do so for a specific purpose (for example, you might consent to receive our newsletter); or
• in case we need to process your data to comply with a legal obligation.
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any
processing that has already taken place).We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it
within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. That said, we
advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or to protect your vital interests or the vital interests of another natural person.
- Collection and use of information
When required, this information may include your business contact details:
• to enable you to customize or personalize your experience of our website;
• to enable you to access and use our website, associated applications, and associated social media platforms;
• to contact and communicate with you for internal record keeping and administrative purposes;
• for analytics, market research, and business development, including
• to operate and improve our website, associated applications, and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have; and
• to consider your employment application.
- Disclosure of personal information to third parties
We may disclose personal information to:
• third-party service providers to enable them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators;
• our employees, contractors and/or related entities;
• sponsors or promoters of any competition we run;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you; and
• third parties to collect and process data.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. - Your rights and your personal information
Choice and consent: By providing personal information to us, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below
and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the
outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority about your complaint.
- Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on the preferences you
have specified. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by
a web server in the domain that issued the cookie to you.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. - In the case of business transfers
If Orion Group or our assets are acquired by third parties or by other companies under our management, we would include all website data among the assets transferred to any parties who acquire us. Please understand the possibility that such transfers could occur, and that any parties who acquire us may continue to use your personal information according to this policy until you request cessation. - Limits of our policy
Our website may link to external sites not operated by us. Please be aware we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices. - Acceptance of this policy
By accessing and using the Website and Services you agree to be bound by this Policy. By accessing and using the Website and Services, you acknowledge you have read this Policy and agree to all its terms and conditions. If you do not want to agree to the terms of this Policy, you are not authorized to access or use the Website and Services. - Contact us regarding this policy
If you would like to contact us (to understand more about this Policy or to discuss any matter relating to individual rights and your Personal Information), you may send an email to [email protected] - Changes to this policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes by posting those changes here on our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. This Policy may be updated from time to time. Please refer to this website page for the latest version. (This version was last updated on July 16, 2024).