Redefining HVAC Management


Who we are

Impact Service Group takes HVAC management off your plate with a proactive, technology-driven approach that maximizes both uptime and efficiency. Our Remote Equipment Monitoring (REM) delivers real-time system insights every five minutes, enabling immediate issue detection and faster, cost-effective repairs with QR-tagged units. Backed by a rigorously vetted nationwide vendor network and a dedicated account team, we streamline operations, ensuring seamless communication and transparent, end-to-end work order management. Our Nebula platform centralizes HVAC data, giving you full visibility into asset management, maintenance planning, and budget forecasting. With Impact, you stay ahead of HVAC issues—reducing disruptions & downtime, extending equipment lifecycles, and controlling costs – so you can manage with confidence.

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The Future of Facility Management

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Seamless Work Order Management

Nebula by Impact is a cutting-edge Facilitated Provider Platform (FPP) designed to revolutionize facility management by eliminating inefficiencies, reducing downtime, and improving cost predictability. With real-time Asset Monitoring, Predictive Solutions, and Comprehensive Reporting, Nebula empowers facility managers with proactive insights, streamlined vendor management, and a user-friendly dashboard that ensures full visibility into HVAC system performance. By integrating advanced Remote Equipment Monitoring (REM) and intelligent maintenance alerts, Nebula helps extend equipment lifespan, enhance efficiency, and optimize budgeting—giving facility managers the control and confidence to stay ahead of operational challenges.


Services

Impact Service Group delivers expert HVAC solutions designed to keep your facility running smoothly with proactive maintenance, rapid repairs, and strategic capital planning. Our Preventative Maintenance programs optimize system performance and energy efficiency, while our Reactive Services ensure quick resolutions for unexpected breakdowns. With comprehensive site surveys and asset inventory, we provide the data needed for informed budgeting and compliance. Plus, our Capital Planning and Unit Replacements help you anticipate and manage equipment lifecycle needs, minimizing costly surprises. Backed by cutting-edge technology, a trusted service network, and a commitment to transparency, we take the complexity out of HVAC management so you can focus on what matters most.


How we Do it.

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Account Management

Our dedicated account teams provide seamless communication and personalized support, giving facility managers a single point of contact for all HVAC needs.

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Vendor Vetting 

Our rigorous vetting process ensures only the most qualified and reliable contractors service your HVAC systems, eliminating the hassle of managing multiple vendors.

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National Coverage

Our extensive vendor network delivers consistent, high-quality HVAC service nationwide, ensuring uniform standards across all your locations.


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Work Order Management

From issue detection to resolution, we handle the entire work order process, ensuring swift, efficient service while keeping you informed every step of the way.


What they say



See what our clients are saying about us.

"For over 10 years, Impact Service Group has exceeded our expectations with their reliability, professionalism, and quick response times. From routine maintenance to emergency repairs, they handle it all with expertise and care. We highly recommend them for top-tier HVAC service!"


- Nicanor Lucero, Director of Store Planning, Construction, & Retail Facilities, Lids

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"I've trusted Impact Service Group since 2010, and when I transitioned companies, they were my top choice for managing HVAC across 1,000+ stores. Their customer service, prompt response, and cost-saving solutions are unmatched. Their commitment to excellence truly makes an impact!"


- Suzanne, Facility Manager, National Eyewear Chain

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"Impact Service Group has been our trusted HVAC partner for over 20 years, delivering impeccable response times and a personal touch. Their constant communication and follow-ups ensure our stores feel confident and cared for. You simply can’t ask for a better service provider!"


- Nancy R. and Donna M., Store Maintenance Managers, National Men’s Big & Tall Apparel Chain

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"For over 10 years, Impact Service Group has exceeded our expectations with their reliability, professionalism, and quick response times. From routine maintenance to emergency repairs, they handle it all with expertise and care. We highly recommend them for top-tier HVAC service!"


- Nicanor Lucero, Director of Store Planning, Construction, & Retail Facilities, Lids

Read More

"I've trusted Impact Service Group since 2010, and when I transitioned companies, they were my top choice for managing HVAC across 1,000+ stores. Their customer service, prompt response, and cost-saving solutions are unmatched. Their commitment to excellence truly makes an impact!"


- Suzanne, Facility Manager, National Eyewear Chain

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Stats

500 +


Contractors

35


Years of Experience

50+


States

24/7


Service

Our Partners

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April 23, 2025
If you manage HVAC systems across retail chains, banks, medical clinics, or other commercial facilities, summer prep is one of the most critical actions you can take to ensure smooth operations, happy occupants, and cost control. Whether you’re familiar with HVAC or rely entirely on vendors, this guide is designed to walk you through why summer preparation matters, how it’s done, and what can happen if it’s skipped. Why Preparing for Summer is a Must Ensure Occupant Comfort: During summer, HVAC systems work overtime to maintain indoor comfort. When systems aren’t ready for the heat, you risk hot, stuffy conditions that frustrate staff and drive customers away. In retail and banking, poor climate control can reduce dwell time and customer satisfaction. In medical settings, it can impact patient safety. Summer prep ensures your HVAC system can meet high cooling demands before outdoor temps climb. Improve Energy Efficiency and Reduce Costs: The U.S. Department of Energy states that well-maintained HVAC systems can lower energy bills by 5% to 20% annually.1 Dirty filters, incorrectly programmed thermostats, or worn belts cause your unit to run inefficiently. A well-tuned system uses less electricity to produce the same cooling output — critical for keeping your operating costs in check during peak summer months. Prevent Costly Breakdowns: Summer is peak season for HVAC repairs — not just because of the heat, but because neglected systems fail under stress. When components are close to failure, high loads push them over the edge. Emergency repairs can cost double or triple compared to scheduled maintenance, not to mention lost revenue from downtime or store closures. Protect Indoor Air Quality: Dirty coils and clogged filters reduce airflow and recirculate dust & allergens. Poor indoor air quality can cause illness and can be a liability in regulated environments like healthcare or foodservice. Summer prep includes cleaning and changing these components to ensure clean, breathable air. Extend Equipment Lifespan: Commercial HVAC systems are major capital investments, and extending their life means protecting your bottom line. Just like a car, routine maintenance and seasonal prep can add reliability and years of life to your HVAC units. The National Institute of Building Sciences confirms that preventative maintenance can extend equipment life by up to 40%.2 Factors Influencing HVAC Performance System Age: Older systems may be less efficient and more prone to issues. Building Usage: Facilities with high foot traffic or equipment may require more robust systems. Local Climate: For example, Florida's humidity and heat demand systems that can handle high moisture and temperature levels. Maintenance History: Regularly serviced systems perform better and last longer. What Summer Preparation Looks Like This is not just “changing the filters.” A full summer prep checklist includes: Filter Changes: This is the most basic — yet most frequently overlooked — task. Dirty filters restrict airflow and make systems work harder. For most commercial facilities, filters should be replaced every 1–3 months depending on usage and environment. Coil Cleaning: The evaporator coil (inside) and condenser coil (outside) can accumulate dirt and debris. Dirty coils reduce the system’s ability to absorb and transfer heat, making cooling less efficient and increasing energy use by as much as 30%. Refrigerant Level Check: Low refrigerant often means a leak, and it’s one of the top causes of poor cooling. If levels are low, your vendor should perform a leak check and repair. Topping off refrigerant without fixing leaks is throwing money away — and it’s illegal under EPA Section 608. Electrical Component Check: Your technician should check capacitors, contactors, wiring, and relays. A failed capacitor or burned contactor can shut down your entire unit. These are inexpensive parts but cause expensive emergencies if not caught early. Thermostat Calibration Programming: Thermostats that aren’t programmed correctly can cause the units to run at unnecessary times or not run when needed. If you’re using smart or networked thermostats, now’s the time to review programming and energy-saving setpoints. Duct Inspection (Where Accessible): Leaky or blocked ductwork forces your unit to work harder to cool the same space. Sealing and cleaning ducts can significantly improve airflow and efficiency. Drain Line Clearance: Condensate drain lines can clog with algae or debris, especially in humid environments. Clogs cause water backups that damage ceilings or floors. Summer prep includes flushing the drain line and adding anti-algae tablets if needed. Plan Ahead While preparing your HVAC systems for summer offers a long list of benefits, especially when managing multiple commercial sites, seasonal maintenance does come with upfront costs, especially if you're servicing dozens or even hundreds of units. Coordinating these inspections across multiple locations can also be logistically challenging, particularly if you’re scheduling during the spring rush when HVAC vendors are in high demand. In some cases, maintenance inspections may uncover hidden issues—particularly in older systems—which could lead to unexpected repair expenses. Still, identifying and addressing problems early is almost always less costly than responding to mid-summer emergencies. In short, while summer prep requires planning and budget allocation, the long-term rewards far outweigh the short-term inconvenience. Final Thoughts: Be Proactive, Not Reactive Summer HVAC prep isn’t optional — it’s a strategic advantage. Facilities that schedule seasonal maintenance avoid costly disruptions, control energy costs, and increase the lifespan of their HVAC investments. As a facility manager overseeing multiple sites, the most effective step you can take is to establish a consistent pre-summer maintenance schedule with your service vendors, documented and tracked. References [1] https://betterbuildingssolutioncenter.energy.gov/solutions-at-a-glance/preventative-maintenance-commercial-hvac-equipment [2] https://www.wbdg.org/resources/high-performance-hvac To read more about how to get your system ready for summer, check out Facility Executive’s article https://facilityexecutive.com/air-conditioning-is-your-facility-ready-for-the-summer How do you prepare your sites for the summer heat? What challenges do you face coordinating HVAC maintenance across multiple locations? Share your insights, questions, or lessons learned in the comments below — let’s start a conversation that helps everyone keep their cool this summer.
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April 2, 2025
From Energy Management Systems (EMS) to Building Automation Systems (BAS) to Remote Equipment Monitoring (REM), each offers unique functionalities that can enhance operational efficiency, reduce costs, and improve occupant comfort. Find out which system gives you the best insights.
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March 12, 2025
Dirty HVAC coils raise energy costs, reduce cooling, and cause breakdowns. Routine cleaning keeps systems efficient, reliable, and long-lasting. How often? It depends on location, business type, and usage. Don’t wait—learn how proactive maintenance saves money and extends equipment life. Read more to safeguard your HVAC investment!
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What's New

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Download our white paper, “Next-Gen HVAC: Why REM is the Key to Predictive Maintenance,” to explore how REM outperforms EMS and BAS in delivering real-time insights and proactive maintenance strategies!

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We’re in the press! Check out ACHR The News’ article on how Nebula by Impact is transforming facility management with cutting-edge technology.