Vendor Vetting:
Ensuring Excellence

in HVAC Service

At Impact, we understand that the quality of your HVAC service directly affects your facility operations, customer satisfaction, and bottom line. That's why our rigorous vendor vetting process is a cornerstone of our commitment to delivering reliable, proactive HVAC management across your national network of sites.

Comprehensive Evaluation Process

Our Vendor Management department employs a meticulous evaluation process to ensure only the most qualified contractors join and remain in our network:

Initial Assessment: We carefully review each contractor's credentials, including licensing, insurance, and certifications.

Technical Expertise Verification: Contractors demonstrate their HVAC knowledge and skills through our evaluation process.

Performance Monitoring: New contractors undergo a trial period where we closely observe their performance on initial assignments.

Feedback Collection: We gather input from facility managers and our own team to assess their work quality and professionalism.

Key Metrics Tracking: We monitor critical indicators such as response time, repair quality, and customer satisfaction from the outset.

Continuous Performance Monitoring

Our commitment to excellence is ongoing throughout our partnership with vendors:

Regular Evaluations: We conduct ongoing assessments of each vendor's performance to ensure consistent quality.

Real-Time Feedback: Our Nebula platform allows for immediate performance feedback after each job, enabling swift improvements.

Data-Driven Insights: We analyze performance metrics to identify areas for improvement and recognize outstanding service.

Benefits for Facility Managers

Our rigorous vendor vetting process translates into tangible benefits for you:

Consistent Quality: Experience reliable, high-quality HVAC service across all your locations.

Reduced Downtime: Skilled technicians diagnose and resolve issues quickly, minimizing disruptions.

Peace of Mind: Trust that every technician dispatched to your sites is qualified and continuously evaluated.

Simplified Management: No need to research or manage multiple vendors across different regions.

National Coverage with Local Expertise

Our vetted vendor network provides:

Nationwide Reach: Access to qualified HVAC professionals wherever your facilities are located.

Local Knowledge: Contractors familiar with regional regulations and climate-specific HVAC challenges.

Scalability: Easily manage HVAC needs as your business grows or locations change.

With Impact's comprehensive vendor vetting process, you can focus on your core responsibilities while we ensure your HVAC systems are in the hands of qualified professionals. Experience the confidence that comes from knowing every technician working on your systems has been thoroughly evaluated and is held to the highest standards of performance.