Dedicated Account Management: Your HVAC Partner for Success

At Impact, we understand that managing HVAC systems across a national network of sites can be overwhelming. That's why we provide dedicated account management to ensure you have the support and expertise you need, exactly when you need it.

Your Single Point of Contact

Our dedicated account teams serve as your primary liaison, offering personalized support that goes beyond typical customer service. Your account manager becomes an extension of your team, deeply understanding your unique needs and challenges. This means:

• Streamlined Communication: No more juggling multiple contacts or repeating information. Your account manager is your go-to for all HVAC-related matters.
• Proactive Problem-Solving: We anticipate issues before they arise, keeping your operations running smoothly.
• Tailored Solutions: Your account manager develops strategies specifically designed for your facilities' needs.

Real-Time Updates and Transparency

Staying informed is crucial when managing multiple sites. Our account management team ensures you're always in the loop:

• Instant Notifications: Receive alerts within 5 minutes of any system issue detection.
• Regular Reporting: Get comprehensive insights into your HVAC performance across all sites.
• Escalation Management: We handle any escalations swiftly, keeping your team, from site leads to VPs, informed every step of the way.

Strategic Partnership for Long-Term Success

Your dedicated account manager isn't just there for day-to-day operations. They're your strategic partner in optimizing your HVAC management:

• Budget Planning: Work with your account manager to develop predictable, long-term budget forecasts.
• Equipment Lifecycle Management: Get expert advice on maintenance, upgrades, and replacements to extend the life of your HVAC systems.
• Continuous Improvement: Regular reviews and recommendations to enhance efficiency and reduce costs across your network.

Empowering You to Focus on Core Business

With Impact's dedicated account management, you can:

• Reduce Downtime: Our proactive approach minimizes unexpected failures and speeds up resolution times.
• Improve Efficiency: Streamlined processes and expert management lead to optimized HVAC performance.
• Gain Peace of Mind: Trust that your HVAC needs are being handled by experts, allowing you to focus on your core responsibilities.

Experience the difference of truly dedicated account management with Impact. Let us take HVAC off your plate, so you can manage your facilities with confidence and focus on what matters most to your business.