Work Order Management:
Seamless HVAC Issue Resolution

At Impact, we understand that managing HVAC issues across multiple sites can be a complex and time-consuming task. Our comprehensive work order management system is designed to alleviate this burden, handling every aspect of the process from start to finish.


Seamless End-to-End Management

The moment an issue is detected or reported, our team springs into action:

  • Instant Initiation: We create a work order immediately upon issue detection.
  • Complete Coordination: Our team manages all details, including technician dispatch, on-site diagnostics, parts procurement, and repair execution.
  • Full Lifecycle Oversight: We oversee the entire process, from initial alert to final resolution.


Meticulous Scheduling and Coordination

We handle all the intricate details to keep your HVAC repairs on track:

  • Efficient Scheduling: We coordinate with technicians and your site managers to find optimal repair times.
  • Change Management: We swiftly adapt to any schedule changes or unexpected issues, keeping all parties informed.
  • Progress Tracking: Our team ensures all work stays on target, proactively addressing any potential delays.


Comprehensive Parts and Logistics Management

We take care of all aspects related to parts and materials:

  • Parts Verification: We confirm the exact parts needed for each repair.
  • Availability Checks: We source parts quickly, leveraging our extensive supplier network.
  • Cost Management: We verify costs and seek approvals when necessary, ensuring transparency.


Regulatory and Stakeholder Compliance

We navigate the complexities of permits and approvals:

  • Permit Handling: We obtain all necessary permits for HVAC work.
  • Landlord Coordination: We liaise with property owners when required for repairs or installations.
  • Contractor Management: We oversee all contractors involved in the repair process, ensuring they meet our high standards.


Real-Time Updates Through Nebula

Stay informed at every stage with our facilitated provider platform, Nebula:

  • Live Progress Tracking: Monitor the status of your work orders in real-time.
  • Transparent Communication: Receive timely updates on every significant development.
  • Comprehensive Reporting: Access detailed reports on work order history and resolution.


Benefits for Facility Managers

Our work order management system provides complete relief from the burden of HVAC issue resolution:

  • Vendor Management Simplified: No more juggling multiple vendors across different locations.
  • Effortless Tracking: Eliminate the need to chase status updates or coordinate repairs.
  • Quality Assurance: Rest easy knowing that all work is held to high standards of quality.
  • Minimized Downtime: Experience swift, efficient resolution of HVAC problems.
  • Focus on Core Responsibilities: Let us handle the entire work order lifecycle while you concentrate on strategic tasks.


With Impact's comprehensive work order management, you can trust that every HVAC issue, from routine maintenance to critical failures, is handled promptly and professionally. We manage all the moving parts - from scheduling and parts procurement to regulatory compliance and stakeholder communication - so you don't have to.


Experience the peace of mind that comes with knowing your HVAC systems are in expert hands, allowing you to manage your facilities with confidence.