Fast, Reliable Solutions When You Need Them

At Impact, we understand that unexpected HVAC failures can derail your operations, causing unplanned downtime and revenue loss. Our reactive repair services are designed to address these critical issues swiftly, minimizing disruptions and keeping your facilities running smoothly across your national network of sites.

Immediate Response, Nationwide Coverage

When HVAC emergencies strike, we're ready to act:

• 24/7 Availability: Our team is on call around the clock, 365 days a year, from Maine to California, including Hawaii, Alaska, and other U.S. territories. We're always prepared to respond.
• One-Call Solution: A single toll-free call connects you to our nationwide network of vetted, qualified contractors. Our centralized dispatch system ensures you never have to waste time searching for local providers or managing multiple vendor relationships.
• Rapid Dispatch: We quickly deploy experienced contractors to your location, ensuring fast and effective issue resolution. Our extensive network allows us to have boots on the ground typically within hours of your call, no matter where your facility is located.

Comprehensive Management for Maximized Uptime

We handle every aspect of your HVAC emergency:

• Expert Call Handling: Our knowledgeable team manages your case with urgency and precision from the first point of contact. We gather critical information about the issue, prioritize the response based on the severity of the problem, and keep you informed throughout the process.
• Quality Assurance: We work only with thoroughly vetted contractors to guarantee high-quality service every time. Our rigorous selection process ensures that every contractor dispatched to your site has the skills and experience to handle your specific HVAC system.
• Real-Time Updates: Through Nebula, our facilitated provider platform, we keep you informed at every stage of the repair process. From dispatch to job completion, you'll have visibility into the status of your repair, eliminating the need for time-consuming follow-ups.
• Swift Resolution: Within minutes of your call, we create a work order and begin our response. This rapid initiation ensures no time is wasted in addressing your HVAC emergency efficiently, minimizing your downtime. We provide remote assistance when needed and expedite parts procurement to ensure rapid resolution.
• Thorough Follow-Up: We ensure all work meets our high standards before closing out the work order. This includes a quality check, confirmation of system functionality, and a detailed report of the work performed.

Benefits for Facility Managers

Our reactive repair services offer significant advantages:

• Reduced Stress: We manage the entire process, from dispatch to invoice verification, so you can focus on your core responsibilities. You no longer need to juggle multiple vendors or chase status updates during critical HVAC failures.
• Consistent Quality: Experience reliable, high-quality HVAC service across all your locations, even in emergencies. Our standardized processes and vetted technician network ensure you receive the same level of excellence whether you're in New York or Nevada.
• Financial Control: Our invoice verification process ensures fair and accurate billing for all emergency services. We review each invoice against industry standards and our agreed-upon rates, protecting you from overcharges and unexpected costs.
• Peace of Mind: Rest easy knowing that expert help is just a phone call away, no matter when or where issues arise. Our comprehensive coverage and rapid response times mean you're never left scrambling to find emergency HVAC support.

With Impact's reactive repair services, you can trust that every HVAC emergency will be handled promptly and professionally. Let us take HVAC management off your plate, even in critical situations. Experience the confidence that comes from knowing your HVAC systems are in expert hands, allowing you to manage your facilities effectively, even when unexpected issues arise.