PM or Pay More

February 24, 2025

PM or Pay More:
Why PMs Are a Must for Your Business

For commercial facility managers overseeing HVAC systems across a chain of retail stores, restaurants, banks, healthcare facilities, storage facilities, and other national commercial locations, Preventative Maintenance (PM) is a critical, yet often overlooked, aspect of building operations. Understanding the fundamentals of HVAC maintenance and the direct impact it has on your business can mean the difference between smooth operations and costly disruptions. 


Why Preventative Maintenance is Essential

HVAC systems are the backbone of a commercial property, ensuring a comfortable environment for customers, employees, and sensitive equipment while preserving the integrity of perishable goods and maintaining regulatory compliance. Unlike reactive maintenance, where issues are addressed only after a failure, preventative maintenance is a proactive approach designed to keep HVAC equipment running efficiently, reducing the likelihood of unexpected breakdowns. 


The Impact on Commercial Chains

For businesses that operate multiple locations, a well-maintained HVAC system is a necessity. Consider the following:


  • Customer Experience:  In retail and banking, a location that’s too hot or too cold can drive customers away, reducing sales and negatively impacting brand perception.
  • Employee Productivity:  Employees struggling in an uncomfortable environment are less productive, leading to decreased efficiency and higher turnover.
  • Product & Equipment Protection:  Restaurants and grocery stores rely on climate control to maintain food safety standards, while many retail stores require temperature stability for inventory like cosmetics, electronics, or pharmaceuticals. Storage facilities depend on precise climate control to prevent damage to stored goods, and healthcare facilities must maintain strict temperature regulations for patient comfort and medical equipment.
  • Regulatory Compliance:  Healthcare facilities and pharmacies must adhere to stringent HVAC standards, including ASHRAE and CDC guidelines, to ensure patient safety and prevent the spread of airborne contaminants.

 

What Happens Without Preventative Maintenance?

Ignoring preventative maintenance can lead to significant operational challenges, including:


  • Increased Downtime: HVAC system failures often happen at the worst possible time—on the hottest or coldest days of the year when the system is working its hardest. Unplanned downtime can force store closures, halt bank operations, or even put patient safety at risk in healthcare settings.
  • Higher Repair Costs:  Minor issues that go unchecked can snowball into major component failures, resulting in expensive emergency repairs or complete system replacements.
  • Reduced Equipment Lifespan:  HVAC systems that don’t receive regular maintenance accumulate wear and tear at an accelerated rate, forcing earlier-than-expected capital expenditures.
  • Energy Inefficiency:  According to the U.S. Department of Energy, HVAC systems account for approximately 40% of a commercial building’s energy consumption. A neglected system works harder to maintain temperature, consuming more energy and inflating utility bills.

 

Key Preventative Maintenance Practices

Preventative maintenance should be performed on a scheduled basis, with key tasks including:


  • Filter Replacements:  Dirty filters restrict airflow, reducing efficiency and increasing strain on the system. The Department of Energy states that replacing clogged filters can lower HVAC energy consumption by up to 15%.
  • Coil Cleaning:  Evaporator and condenser coils accumulate dirt and debris over time, decreasing efficiency and leading to overheating or freezing.
  • Drain Line Checks: Blocked condensate drain lines can lead to water damage and mold growth, creating additional maintenance headaches.
  • Belt & Motor Inspections:  Worn belts and malfunctioning motors can cause system inefficiencies and premature component failure.
  • Refrigerant Level Checks:  Low refrigerant levels indicate leaks or system inefficiencies that need to be addressed to prevent costly breakdowns.
  • Smart Monitoring Solutions:  Many commercial chains are turning to IoT-based monitoring systems that provide real-time data on HVAC performance, helping facility managers anticipate and address maintenance needs before failures occur.

 

Financial Implications of Inconsistent PM

When budgeting for maintenance, it’s important to recognize that preventative maintenance is not just an expense—it’s an investment. Studies by the Building Owners and Managers Association (BOMA) indicate that every $1 spent on PM can save $4–$5 in repair and energy costs. Additionally, a proactive maintenance program helps avoid:


  • Emergency repair premiums  – Last-minute service calls are significantly more expensive than scheduled maintenance visits.
  • Lost revenue due to downtime  – A closed store, bank, or healthcare facility due to HVAC failure can result in thousands of dollars in lost sales or, in the case of healthcare, serious patient safety risks.
  • Early equipment replacement costs  – A well-maintained system lasts significantly longer than a neglected one.

Conclusion HVAC preventative maintenance is a critical practice for commercial facility managers overseeing multiple locations. By implementing a proactive PM program, businesses can extend the life of their equipment, reduce operational costs, and ensure a comfortable environment for customers and employees. Investing in routine maintenance today can save thousands in emergency repairs, energy costs, and lost revenue tomorrow. For those managing retail chains, restaurants, banks, healthcare facilities, storage units, or other commercial properties, making preventative HVAC maintenance a priority isn’t just about maintaining equipment—it’s about protecting your bottom line and ensuring seamless operations.  For even more information on the importance of PMs, you can find a collection of resources regarding best practices at: https://betterbuildingssolutioncenter.energy.gov/solutions-at-a-glance/preventative-maintenance-commercial-hvac-equipment


 What preventative maintenance strategies have worked best for your business? Have you faced unexpected HVAC failures due to skipped PMs? How has regular maintenance impacted your operational costs and efficiency? Drop a comment below and share your experiences! Let’s start a conversation and learn from each other.

April 23, 2025
If you manage HVAC systems across retail chains, banks, medical clinics, or other commercial facilities, summer prep is one of the most critical actions you can take to ensure smooth operations, happy occupants, and cost control. Whether you’re familiar with HVAC or rely entirely on vendors, this guide is designed to walk you through why summer preparation matters, how it’s done, and what can happen if it’s skipped. Why Preparing for Summer is a Must Ensure Occupant Comfort: During summer, HVAC systems work overtime to maintain indoor comfort. When systems aren’t ready for the heat, you risk hot, stuffy conditions that frustrate staff and drive customers away. In retail and banking, poor climate control can reduce dwell time and customer satisfaction. In medical settings, it can impact patient safety. Summer prep ensures your HVAC system can meet high cooling demands before outdoor temps climb. Improve Energy Efficiency and Reduce Costs: The U.S. Department of Energy states that well-maintained HVAC systems can lower energy bills by 5% to 20% annually.1 Dirty filters, incorrectly programmed thermostats, or worn belts cause your unit to run inefficiently. A well-tuned system uses less electricity to produce the same cooling output — critical for keeping your operating costs in check during peak summer months. Prevent Costly Breakdowns: Summer is peak season for HVAC repairs — not just because of the heat, but because neglected systems fail under stress. When components are close to failure, high loads push them over the edge. Emergency repairs can cost double or triple compared to scheduled maintenance, not to mention lost revenue from downtime or store closures. Protect Indoor Air Quality: Dirty coils and clogged filters reduce airflow and recirculate dust & allergens. Poor indoor air quality can cause illness and can be a liability in regulated environments like healthcare or foodservice. Summer prep includes cleaning and changing these components to ensure clean, breathable air. Extend Equipment Lifespan: Commercial HVAC systems are major capital investments, and extending their life means protecting your bottom line. Just like a car, routine maintenance and seasonal prep can add reliability and years of life to your HVAC units. The National Institute of Building Sciences confirms that preventative maintenance can extend equipment life by up to 40%.2 Factors Influencing HVAC Performance System Age: Older systems may be less efficient and more prone to issues. Building Usage: Facilities with high foot traffic or equipment may require more robust systems. Local Climate: For example, Florida's humidity and heat demand systems that can handle high moisture and temperature levels. Maintenance History: Regularly serviced systems perform better and last longer. What Summer Preparation Looks Like This is not just “changing the filters.” A full summer prep checklist includes: Filter Changes: This is the most basic — yet most frequently overlooked — task. Dirty filters restrict airflow and make systems work harder. For most commercial facilities, filters should be replaced every 1–3 months depending on usage and environment. Coil Cleaning: The evaporator coil (inside) and condenser coil (outside) can accumulate dirt and debris. Dirty coils reduce the system’s ability to absorb and transfer heat, making cooling less efficient and increasing energy use by as much as 30%. Refrigerant Level Check: Low refrigerant often means a leak, and it’s one of the top causes of poor cooling. If levels are low, your vendor should perform a leak check and repair. Topping off refrigerant without fixing leaks is throwing money away — and it’s illegal under EPA Section 608. Electrical Component Check: Your technician should check capacitors, contactors, wiring, and relays. A failed capacitor or burned contactor can shut down your entire unit. These are inexpensive parts but cause expensive emergencies if not caught early. Thermostat Calibration Programming: Thermostats that aren’t programmed correctly can cause the units to run at unnecessary times or not run when needed. If you’re using smart or networked thermostats, now’s the time to review programming and energy-saving setpoints. Duct Inspection (Where Accessible): Leaky or blocked ductwork forces your unit to work harder to cool the same space. Sealing and cleaning ducts can significantly improve airflow and efficiency. Drain Line Clearance: Condensate drain lines can clog with algae or debris, especially in humid environments. Clogs cause water backups that damage ceilings or floors. Summer prep includes flushing the drain line and adding anti-algae tablets if needed. Plan Ahead While preparing your HVAC systems for summer offers a long list of benefits, especially when managing multiple commercial sites, seasonal maintenance does come with upfront costs, especially if you're servicing dozens or even hundreds of units. Coordinating these inspections across multiple locations can also be logistically challenging, particularly if you’re scheduling during the spring rush when HVAC vendors are in high demand. In some cases, maintenance inspections may uncover hidden issues—particularly in older systems—which could lead to unexpected repair expenses. Still, identifying and addressing problems early is almost always less costly than responding to mid-summer emergencies. In short, while summer prep requires planning and budget allocation, the long-term rewards far outweigh the short-term inconvenience. Final Thoughts: Be Proactive, Not Reactive Summer HVAC prep isn’t optional — it’s a strategic advantage. Facilities that schedule seasonal maintenance avoid costly disruptions, control energy costs, and increase the lifespan of their HVAC investments. As a facility manager overseeing multiple sites, the most effective step you can take is to establish a consistent pre-summer maintenance schedule with your service vendors, documented and tracked. References [1] https://betterbuildingssolutioncenter.energy.gov/solutions-at-a-glance/preventative-maintenance-commercial-hvac-equipment [2] https://www.wbdg.org/resources/high-performance-hvac To read more about how to get your system ready for summer, check out Facility Executive’s article https://facilityexecutive.com/air-conditioning-is-your-facility-ready-for-the-summer How do you prepare your sites for the summer heat? What challenges do you face coordinating HVAC maintenance across multiple locations? Share your insights, questions, or lessons learned in the comments below — let’s start a conversation that helps everyone keep their cool this summer.
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Dirty HVAC coils raise energy costs, reduce cooling, and cause breakdowns. Routine cleaning keeps systems efficient, reliable, and long-lasting. How often? It depends on location, business type, and usage. Don’t wait—learn how proactive maintenance saves money and extends equipment life. Read more to safeguard your HVAC investment!
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